Appointment confirmation
Appointment Confirmation Template
Copyable appointment confirmation templates for accepted bookings and pending requests. Separalo emails confirmations at $7.99/mo.
By the Separalo team
Updated
Short answer
This page has a copyable appointment confirmation template section below: accepted, still under review, and time changes. In Separalo, automatic confirmation or manual review emails that notice after the client verifies their address. Day-before reminders also use email. SMS or WhatsApp templates are for you to send; Separalo does not automate those channels.
Key takeaways
- Copyable appointment confirmation template: 5 emails and 3 short texts.
- Separalo can confirm automatically or after your approval, depending on the Services setting.
- Clients receive the service, date, time and a link to manage the booking.
- SMS and WhatsApp: you send them; Separalo does not send them for you.
Open the appointment confirmation generator
| Setting in Services | When it fits and what happens |
|---|---|
| Automatic | The published services and hours are ready to book. The appointment confirms and the client receives the email. |
| Manual review | You want to review each request. The client receives a request-received notice; confirmation is sent when you approve it. |
Choose automatic confirmation or manual review in Services.
Appointment confirmation template (copyable)
Copy these appointment confirmation templates as written and replace the bracketed fields. A confirmation should make clear which service you accepted, when it will happen, and how to check the booking. If you still need to review a request, say so: acknowledging receipt does not mean the appointment is confirmed.
Each block below has a copy button. These are templates to send from your own email; they do not reproduce Separalo’s messages or let you edit its automatic emails. The product’s confirmation process is explained below.
Appointment confirmation text message templates
Use these short versions when you confirm an appointment yourself by SMS or WhatsApp. As with email, do not say an appointment is confirmed while you still need to review it.
Keep booking status separate from payment
A confirmed appointment does not establish that it has been paid for. If you collect payment outside Separalo, check it in the system you use before saying you received money or a deposit. Separalo does not process appointment payments or deposits.
Send confirmation after accepting the appointment and a new notice when its time changes. The day-before reminder serves another purpose: helping the client find the details of an existing booking.
Choose when a booking should be accepted
The table above summarizes the setting. Use manual review when each request needs your approval; use automatic when your menu and hours are ready to book.
Identify the pending step
- Awaiting email verification: the client still needs to open the emailed link.
- Awaiting review: the email is verified and the business needs to review the request.
Check that status in the calendar before deciding what needs attention.
Approve from the calendar
With manual review, open the request and check the service, assigned person and time. When you approve it, Separalo sends confirmation to the booking’s email address.
Set aside time in your day to review pending requests so clients receive a timely answer.
Clients keep the details and their booking link
The confirmation includes the service, date, time and reference. “Manage my booking” opens that appointment and the change options allowed by your rules.
When a reschedule is saved, Separalo sends the new-time notice to the recorded email address. The client can return to the link to check the booking.
Frequently asked questions
- What is appointment confirmation?
- It is the notice that the booking is accepted (or still under review). It should include the service, date, time, and how to check the appointment.
- Does Separalo confirm appointments on WhatsApp?
- No. Separalo sends confirmation by email after the client verifies their address. If you want to confirm on WhatsApp or SMS, use the text templates and send them yourself.