Free tool
Free cancellation policy generator
Write a clear cancellation policy for your appointment business: notice hours, late cancellation fee and no-show rule. Copy it free, with no signup.
Pick the notice period, fee and no-show rule, then copy a clear policy for your booking page.
Your cancellation policy
Separalo does not process client payments yet, so it does not charge this fee for you. You decide how to collect it.
How to use your policy
1. Pick the notice period
Choose enough notice to offer the time to another client. Short appointments often use 24 hours and long services 48.
2. Decide on the fee
A fee only works if you can collect it. If you don't take a deposit or keep a card on file, a no-fee rule you apply every time may be easier to enforce.
3. Publish it where clients book
Paste it into your booking page, your appointment confirmations and your profile. Ask clients to accept it before they book.
Cancellation policy questions
Does Separalo charge the fee for me?
No. Separalo does not process client payments yet. If you charge a fee, you collect it yourself, for example at the next appointment or with the payment method you already use.
How does the cancellation notice work in Separalo?
You set the notice hours in your service settings. Clients cancel, or reschedule if you allow it, from the link in their confirmation until the notice period starts. After that, online cancellation closes and the client has to contact you.
Is this a legal document?
It's a plain-language starting point, not legal advice. Rules on fees vary by country and type of service, so review it before you publish it.
What counts as a no-show?
A client who misses the appointment without telling you. Many businesses wait a few minutes before counting it. If you do, add that to the policy.